Privacy Policy

Accordink Solutions LLP ("Accordink", "we", "us", or "our") operates the website at www.accordink.com and provides contract operations, legal resources, and related services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.

By using our website or purchasing our products, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our website and services.

Accordink Solutions LLP is a limited liability partnership registered under the Limited Liability Partnership Act, 2008 of India.

For purposes of data protection law, Accordink Solutions LLP is the data fiduciary and data controller in respect of personal information processed through this website.

You may contact us regarding privacy matters at: privacy@accordink.com

We collect information in the following ways:

Information you provide directly:

• Name, work email address, and phone number when you submit our contact form or download a free resource
• Name, email address, phone number, and payment details when you purchase a product
• Any message or enquiry you submit through our contact form

Information collected automatically:

• Your approximate country, inferred from your IP address, to personalise your experience on our website. We do not store your IP address.
• Your preferred colour scheme (light or dark mode), stored only in your browser's local storage. This never leaves your device.
• Session tokens used to maintain login state within our admin dashboard (Microsoft 365 authentication). These are stored as secure HTTP-only cookies and are not accessible to JavaScript.
• Browser settings such as timezone, read client-side to personalise your experience on our website. This information is not stored on our servers.

Payment information:

Payments are processed by Razorpay. We do not store your card number, CVV, or full payment credentials on our servers. We receive a payment confirmation reference, order ID, and payment ID from Razorpay after a successful transaction. Razorpay's own privacy policy governs how they handle your payment data.

We use your personal information for the following purposes:

• To deliver the products or services you have purchased or requested
• To send you documents you have downloaded or purchased, via email
• To issue invoices and maintain transaction records as required by law
• To respond to your enquiries and provide support
• To send occasional updates and insights about Accordink and contract-related topics. You may opt out at any time using the unsubscribe link in any such email.
• To maintain internal records of leads and clients within our CRM system, used only by authorised Accordink personnel
• To detect fraud and verify payment authenticity

We do not use your information for automated decision-making or profiling. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We process your personal information on the following legal grounds under applicable data protection law. This includes India's Digital Personal Data Protection Act 2023 (DPDP Act), the EU General Data Protection Regulation (GDPR), and equivalent frameworks in other jurisdictions where our users are located:

• Contract performance: processing necessary to deliver products you have purchased or services you have requested
• Legitimate interests: maintaining business records, preventing fraud, improving our services, and sending relevant updates to existing contacts
• Legal obligation: retaining transaction and invoice records as required by applicable accounting and tax law

Where we rely on legitimate interests for marketing communications, you have the right to object at any time by using the unsubscribe link in any email we send.

• Contact enquiries: retained for up to 3 years from the date of your last interaction with us
• Purchase and invoice records: retained for 7 years from the date of transaction, as required under applicable law
• Download records: retained for up to 3 years
• Marketing opt-out records: retained indefinitely to ensure we do not contact you again after you have unsubscribed

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

We share your information only where necessary, and only with the following categories of recipients:

• Razorpay Financial Solutions Pvt. Ltd.: to process payments. They operate as an independent data controller.
• Vercel Inc.: our hosting and infrastructure provider. Your data may be processed on servers in the United States or other regions. We also use Vercel Analytics, a cookieless analytics tool that collects anonymised usage data (page views, referrer, device type, and approximate country). No cookies are set and no personal data is stored. Vercel is bound by appropriate data protection obligations.
• Neon Inc.: our database provider. Data is stored in encrypted form.
• Microsoft Corporation: we use Microsoft 365 and Azure Active Directory for internal authentication and email delivery. Microsoft processes data under its own privacy terms.
• Legal and regulatory authorities: where required by law, court order, or to protect our legal rights.

We do not transfer your personal data to any other third parties.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information, subject to our legal retention obligations
• Opt out of marketing: unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
• Grievance redressal: under the DPDP Act 2023, you have the right to raise a grievance with us. We will acknowledge within 72 hours and resolve it within 30 days. Under GDPR, you also have the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, write to us at privacy@accordink.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encrypted database storage, HTTPS encryption in transit, access controls on all internal systems, and role-based permissions for our team.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Our website uses a small number of cookies and browser storage mechanisms. For full details, please read our Cookie Policy.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to notify affected users. Continued use of our website after any change constitutes acceptance of the updated policy.

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact: